State Farm® Insurance Agent Randy Elder

"Kristina is a true professional. She made initial contact through phone voicemails and text along with emails and a quote. She did not overload me with constant calls. She allowed me to respond and follow up. No pressure. State Farm has a great team and saved me over $2000 from my current policies by bundling them together. I am so pleased to be a member and I recommend you check them out !"

"I have been very pleased with my contact with State Farm. All of my contacts have been with Kaitlyn Peters who has been exceptional, very proficient, and understanding. I am very confident that I have made a wise choice in selecting State Farm for my car and homeowners insurance."

"As a on time paying customer since 2021, I added a car to my policy then removed it when it needed repair. After it was removed from policy, I was over charged for 5 months. I truly feel like I have been stolen from. I've hung on with this branch waiting for them to get my original rate back and it never happened. I feel like I've been hustled by this company's branch. A man named Greg told me I was taken off of auto pay and then charged my bank account anyway and lied about it. Sad but true. P.S. The owner of the branch randy elder called me and started to scream at me to take this review down. 95% of my google reviews are a 5 star experience, just not this one."

"I've never been able to get a decent rate on auto insurance until now! This was the simplest changeover to a great rate for my auto and homeowners insurance I've ever experienced. Alison was a great help, she was able to transfer all my information in only a few minutes. Highly recommend checking them out."

"Ali is awesome! I’m 22 years old & this was my first time setting up my own auto insurance policy & she made it so easy. She did everything she could to save me money by using discounts & bundling auto, life & renters insurance. She’s also super personable & fun to talk to!"

"I am very disappointed in this office. They started out really great and have declined. I moved a year ago this August 2022, and they STILL had my OLD address on my forms although I called several times and spoke to Greg to change it. I am concerned because when they mail out the $400 rebate, it may go to the wrong address! Also, when I call I get an attitude, and not sure why. As I told Greg, as much as they seem to hate hearing from me, due to their incompetence, I hate to call. I have EVERY right to question my coverages and being billed for PIP ($250k) when I asked to opt out. I have EVERY right to ask why my policy DOUBLED with them. They are NOT for the customer, but more concerned about billing for HIGHER than normal rates. I changed agents as of today, and expect a better experience where I am appreciated as a customer!"

"I wanted to take the time out I tried to post on the website and it didn't work. Thanks for the link.I spoke to someone on yesterday, I was very frustrated from handling different agencies, such asJerry, progressive and several other agencies that promote to give you the lowest price in the state of Michigan.The only I spoke to an agent yesterday, given a quote. I continue to search to find a lower rates. I search !I search! I came back and I spoke with Ali. Started the conversation with expressing my apologies for my frustrations on yesterday. Alli then took over made my day. This was not just a phone call of getting insurance.I spoke with her in length, concerning me,it came from sympathetic,empathetic interest, When what I was taking up in college.I enjoyed my conversation with her. I appreciated the customer service, but not just that she was doing her job .Ali , gave her expressions of empathy and sympathy for humanity.That relax my mind, for State Farm to cover me, auto and home . I thank you for your time and your consideration. Anyone looking for someone who really cares.Try State Farm.I never really thought about it but the young man that's on a commercial. State Farm,shows that the Agent have unique, patience,and concern and making sure that you're covered.lol Thank u"